Return & Refund Policy
At Velhans Private Limited, customer satisfaction is our priority. Please read our return and refund policy before making a purchase.
1. Eligibility for Returns
- - Return requests must be raised within 7 days of delivery.
- - Products must be unused, unopened, and in their original packaging, with valid proof of purchase.
- - Purchases must be made through our official website or authorized channels.
2. Non-Returnable Items
- - Opened or used products, except where a remedy is required by law.
- - Products clearly marked as non-returnable before purchase, subject to applicable consumer rights.
- - Expired products or products damaged due to improper handling by the customer.
3. Return Process
- - Contact our support team at info@velhans.com.
- - Our team will review your request and provide return instructions.
- - Return shipping costs will be communicated during the return process, subject to applicable law.
4. Refund Process
- - Approved refunds will be processed within 7–10 business days.
- - Refunds will generally be issued to the original payment method.
- - Shipping charges and other deductions, if any, will be handled according to the disclosed policy and applicable law.
5. Damaged or Defective Products
Please report damaged, defective, or incorrect products as soon as possible after delivery, preferably within 48 hours, with photographs and order details. We will review the issue and provide an appropriate replacement or refund as applicable.
6. Contact Us
Velhans Private Limited
Email: info@velhans.com
Phone: 9912307747
Address: No:8-85B, Near Venugopala Swamy Temple, Tarlupadu, Markapur District, Andra Pradesh, Pin:523332, India
This policy is subject to applicable Indian consumer-protection laws. Nothing in this policy limits any statutory consumer rights.
